Delivery

Free delivery is 2nd Class Royal Mail Parcel Delivery. You are able to pay for shipping for alternatives. We recommend during busier periods of time e.g. Christmas that you pay for 1st Class Shipping.

Incorrect or insufficient delivery details can result in your gift being delivered late or not at all. While we will always do our best to deliver all hampers, no refunds will be made for late or failed deliveries when the delivery details supplied are inadequate.

We work to ensure that your order is dispatched on the day of its placement but you must allow for 2-3 working days for dispatch, especially if the order was placed after 12pm.

Although age-restricted items can’t be delivered to a locker or a nominated safe place location, they can be delivered to a Royal Mail Local Collect Post Office / Enquiry Office / Delivery Office, for age verification at collection.

Royal Mail will ask to see a valid photo identification if the recipient appears to be under 25, in line with their UK “Challenge 25” policy upon delivery.

Royal Mail will leave a ‘something for you’ card following any unsuccessful delivery attempt of an age-restricted parcel and will bring it to the nearest post office for collection with an age verification check. Alternatively, you can use the information on the ‘something for you’ card to contact Royal Mail to arrange a redelivery.

Photo identification accepted by Royal Mail:

– A Passport

– A valid driving licence